Returns and Warranties

365 Day Returns

Fragrance Choice offer a 365 day Return Guarantee. This allows you to return your product purchased from Fragrance Choice within 365 days and exchange it or receive a refund.

Goods must be returned in original condition with the packaging.

Faulty Products

All faulty products are replaced or refunded.

Wrong Goods Supplied

If the products you receive are different from the product ordered, we will supply a replacement.

Consumer Guarantees, Warranties, & Refunds

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

Your rights under the Australian Consumer Law may also extend beyond the warranty period of the product or service.