All orders placed on our website are usually shipped within 1 working day.
Yes. A shipment email is sent to each customer once their order ships. Sometimes these are delayed by 24 hours or so, even though you did not get a shipment email yet, your order may have already shipped.
If you wish to cancel or change your order, you must inform us before 10.00am the next business day via our contact form.
If your order has already been dispatched, you’ll need to wait until you’ve received your order to take advantage of our Returns Policy.
Please read our returns and warranties page for full details.
If the customer is absent at the time of delivery, items will be taken to a local post office. A calling card will be left at the delivery address, containing all relevant contact details.
If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team who will make it right as quickly as possible.
Please refer to our returns and Warranties page for more information.